At Visual Associates, we believe in maintaining clear and straightforward terms of business to ensure mutual understanding and protection for both parties involved. While simplicity is our goal, it is crucial to have a written agreement that outlines our working relationship.

The following bullet points encompass the key aspects of our collaboration and serve as an integral part of our agreement. Prior to commencing any work for your business, a contract will be emailed to you, confirming the assignment details, tasks to be undertaken, agreed outcomes, and deadlines whenever possible. We kindly request that you sign the contract to indicate your understanding and acceptance of both the assignment confirmation and the terms of business. This signed contract, along with the terms of business outlined below, will form the foundation of our agreement.

Please note that work on your business will not commence until we receive your written acceptance of the signed contract. Any delays in confirming your acceptance may impact the agreed-upon deadlines.

General Terms

• An initial consultation, typically conducted via a discovery call, will be provided to assess your needs. Consultations and quotes will be conducted through online meetings or, if necessary, via telephone and email.
• Maintaining utmost confidentiality is of paramount importance to us. For details on how we handle, process, and store data, please refer to our [Privacy Notice] If needed, we are willing to sign a non-disclosure agreement provided by the client.
• We will meticulously proofread and review all work done for your business. However, it is the client's responsibility to perform the final proofreading and verification.
• Upon receipt of payment, ownership of the work completed by Visual Associates will be transferred to the client, including any associated copyrights.
• To ensure security and protect both parties, please refrain from sharing passwords directly with us. We recommend LastPass as our preferred password manager service, but we are flexible and willing to utilise alternative platforms if you already have a different provider.
• Our working hours are from 10am to 5pm, Monday to Friday.

Invoicing and Payment Terms

• For services provided at our standard hourly rate, clients will be invoiced either on a weekly basis or before the commencement of work.
• Clients availing our VA Admin packages (10, 15, or 20 hours packages) will be invoiced prior to the initiation of work.
• Creative packages can be purchased on an as-needed basis via our website.
• Any additional costs incurred as part of the client's work, such as postage, printing, or outbound calls, will be itemised as Additional Expenses on the invoice.
• Payments can be made conveniently through Stripe or bank transfer.